Your privacy, clearly explained

Apna Bhadagadi ("we", "us", "our") operates the Apna Bhadagadi mobile application and website at apnabhadagadi.com (together, the "Service"). The Service is a trip marketplace that lets drivers list vehicle availability and lets customers and other drivers post trip requirements, so both sides can find and connect with each other.

This Privacy Policy applies to everyone who uses the Service, whether you've created an account as a driver, a customer, or both. By using the Service, you agree to the collection and use of information as described here.

We collect the following categories of information:

• Account information - name, phone number, email address, profile photo, and password (stored securely) when you register.
• Driver details - driving license, vehicle registration details, vehicle type, and related documents you choose to provide when listing availability.
• Trip & listing data - routes, dates, times, seat/vehicle availability, and trip requirements you post in the app.
• Location data - approximate or precise location, only when you grant permission, to help match nearby listings and requirements.
• Communications - messages and enquiries you send through in-app contact features or to our support team.
• Device & usage data - device model, operating system, app version, crash logs, and general usage analytics that help us keep the app reliable.

We use the information we collect to:

• Create and manage your account, and verify driver documents where applicable.
• Show relevant listings and trip requirements based on route and availability.
• Enable drivers, customers and other drivers to connect and communicate directly.
• Send important service updates, security alerts, and (with your consent) promotional messages.
• Maintain the safety, security and integrity of the Service, including detecting fraud or misuse.
• Improve app performance and develop new features based on aggregated usage patterns.
• Comply with legal obligations and respond to lawful requests from authorities.

We do not sell your personal information. We share information only in the following situations:

• Between users to fulfil a trip - when you post a listing or requirement, relevant profile and trip details are visible to the other party so they can decide whether to connect with you.
• Service providers - trusted vendors who help us run the Service (e.g. hosting, analytics, customer support tools), bound by confidentiality obligations.
• Legal & safety reasons - when required by law, to enforce our Terms & Conditions, or to protect the rights, safety and property of our users or the public.
• Business transfers - if Apna Bhadagadi is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Location access is used to show you relevant nearby listings and requirements and to help other users understand a trip's route. You can enable or disable location permissions at any time from your device settings; some matching features may be limited if location access is turned off.

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we delete or anonymise your personal data within a reasonable period, except where we're required to retain certain records (such as transaction or compliance records) for a longer period under applicable law. See our Delete Account page for full details.

Depending on your location, you may have the right to:

• Access, review, or correct the personal information in your account.
• Request a copy of the information we hold about you.
• Withdraw consent for optional data uses, such as promotional communication.
• Request deletion of your account and associated personal data.

You can update most account details directly in the app, or contact us at support@apnabhadagadi.com for any request.

We use reasonable technical and organisational safeguards - including encrypted storage of sensitive credentials and access controls - to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

The app and website may link to third-party services, such as the Google Play Store or map providers, that have their own privacy practices. We encourage you to review their privacy policies - we aren't responsible for the practices of third-party services.

We may update this Privacy Policy from time to time. We'll notify you of material changes through the app or by updating the "Last updated" date above. Continuing to use the Service after changes take effect means you accept the revised policy.

Questions about this Privacy Policy or how we handle your data? Reach us at support@apnabhadagadi.com or through the contact form on our homepage.